Refund policy

RETURNS & CANCELLATIONS

Your Right to Cancel (UK Consumer Law)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it, for any reason.

To exercise this right, you must notify us in writing at hello@homeoftrend.co.uk within the 14-day period. Items must then be returned to us within 14 days of notifying us.

Return Conditions

To be eligible for a return, items must be:

  • Unworn and unused

  • In their original condition

  • With original tags attached

  • In original packaging

  • Accompanied by proof of purchase

We reserve the right to refuse returns that show signs of wear, damage, tampering, or misuse.

Return Process

Returns must be requested before items are sent back.
Items returned without prior approval will not be accepted.

Once your return request is approved, we will provide full return instructions, including the return address.

Return postage costs are the customer’s responsibility, unless the item is faulty, damaged, or incorrect.

FAULTY, DAMAGED, OR INCORRECT ITEMS

Please inspect your order as soon as it arrives.
If your item is faulty, damaged, or incorrect, contact us at hello@homeoftrend.co.uk within 7 days of delivery so we can resolve the issue promptly.

Under the Consumer Rights Act 2015, faulty items are eligible for a repair, replacement, or refund. In these cases, we will cover return postage costs.

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Sale or clearance items

  • Items that have been worn, damaged, or altered

  • Items returned without prior approval

This does not affect your statutory rights for faulty goods.

EXCHANGES

We do not offer direct exchanges.
To receive a different item, please return your original purchase following our returns process and place a new order.
If a replacement is required due to a fault or error, we will contact you directly to arrange this.

REFUNDS

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 14 days of receiving the returned item or proof of return, in line with UK regulations.

Please note that banks and card providers may take additional time to process the refund.